Legal
Terms of Service & Privacy Policy
This document sets out the terms under which Lime Logic provides IT support services, and how we handle your personal information. By engaging Lime Logic or submitting an enquiry through this website, you agree to these terms.
Lime Logic (ABN 62 744 564 329) is a Western Australian business providing IT support services to small businesses and residential clients.
Terms of Service
1. Services
Lime Logic provides after-hours and weekend IT support for small businesses and residential clients in the Joondalup area and Perth northern suburbs. Services include but are not limited to Microsoft 365 support, security health checks, hardware and software support, home network setup, device support, AI tools training and IT consultancy.
All work is carried out by appointment. Lime Logic does not guarantee same-day response or emergency daytime support unless explicitly agreed in writing prior to engagement.
2. Rates and billing
Current rates are displayed on the Lime Logic website and are charged per hour or part thereof. Rates apply to all work carried out during agreed appointment times.
No call-out fee applies to onsite visits within the nominated service area. Travel outside the service area may incur additional charges, which will be communicated before work begins.
A minimum charge of one hour applies to all remote and onsite appointments.
3. Payment
Payment is due upon completion of work unless otherwise agreed in writing. Lime Logic accepts bank transfer and other payment methods as advised at the time of booking. Invoices not paid within 14 days may incur a late payment fee.
4. Cancellations and rescheduling
We ask that you provide at least 24 hours notice if you need to cancel or reschedule an appointment. Late cancellations or no-shows may result in a cancellation fee equivalent to one hour at the applicable rate.
5. Client responsibilities
You are responsible for ensuring that Lime Logic has the access, credentials and authorisation required to carry out the requested work. This includes admin access to devices, accounts and systems where applicable.
You are responsible for maintaining valid software licences for any software in use. Lime Logic will not install or work with unlicensed software.
You are solely responsible for maintaining backups of all data prior to and during any IT work. Lime Logic takes reasonable care but accepts no liability for data loss arising from hardware failure, software issues or work carried out in good faith.
6. Limitation of liability
Lime Logic will carry out all work with reasonable care and skill. To the extent permitted by law, Lime Logic's liability for any claim arising from services provided is limited to the amount paid for those services.
Lime Logic is not liable for any indirect, consequential or economic loss including lost profits, business interruption or data loss, except where such liability cannot be excluded under the Australian Consumer Law.
Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition implied or imposed by the Australian Consumer Law that cannot be excluded.
7. Governing law
These terms are governed by the laws of Western Australia. Any disputes will be subject to the jurisdiction of the courts of Western Australia.
Privacy Policy
8. Information we collect
When you submit an enquiry through our website, we collect the information you provide including your name, business name (if applicable), email address, phone number and details of your IT support request. We do not collect payment information through this website.
9. How we use your information
We use the information you provide solely to respond to your enquiry, arrange and deliver IT support services, send invoices and maintain records as required by law. We do not use your information for marketing purposes without your consent.
10. Who we share information with
We do not sell, rent or share your personal information with third parties except where required by law or where necessary to deliver a service you have requested (for example, a third-party parts supplier). Any such sharing is limited to what is necessary.
11. How we store your information
Enquiry details submitted through this website are sent directly to our business email and are not stored in any database. We retain client records for as long as necessary to fulfil our legal and business obligations. Reasonable steps are taken to protect your information from unauthorised access, loss or misuse.
12. Your rights
You may request access to, correction of, or deletion of personal information we hold about you at any time by contacting us at the details below. We will respond to such requests within a reasonable timeframe.
13. Cookies and website analytics
This website does not currently use cookies or third-party analytics tools that track personal information. If this changes, this policy will be updated accordingly.
14. Contact
For any questions about these terms or our privacy practices, please contact us:
Lime Logic
ABN: 62 744 564 329
Phone: Coming Soon
Email: hello@limelogic.com.au
Service area: Joondalup and Perth northern suburbs, Western Australia
Last updated: June 2026. This document is provided as general guidance for a small business context and does not constitute legal advice. You should seek independent legal advice if you require a legally reviewed document.